Refund policy
We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please get in touch with us within five business days to begin the return or adjustment process.
No other product returns are accepted. To receive a credit for a returned product, you must notify one of our customer service representatives and obtain approval within five business days of receiving the order. Don't hesitate to get in touch with us before shipping any product back for a return, as we will not accept any returns without prior authorization.
To receive credit for returned product(s), you must:
- Notify Customer Service within five business days of receiving the order to report the error or issue.
- Ensure that any products ordered in error remain unopened, unmarked, and sellable unless damaged in shipment.
- Ship the product back within 14 days of the return authorization.
If you have questions, feel free to email Healing Essence at info@healingessencestore.com.